• E-mail info@bulwarks.net
  • Location Jal el Dib, Lebanon
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+961-4-719793
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Step 1: Pre Sales Activities

Our aim is to be a single point of contact to our prospects for the wide range of IT Management products. Our duties and responsibilities rely on achieving our aim by providing product suggestions, product overviews, personalized demos and Proof of Concept.

Personalized Demo

We also provide product demo, just for you. Knowing your exact need and requirement (you will be sent the Demo prerequisite form to know your requirement), our Pre-Sales team will help you know how the product can be used in your environment and what value the product will add to your business.

Proof of Concept (POC)

Are you considering one of our solutions and not sure which product really suits your requirements, you don’t know yet how a certain product will behave during the operational use within your existing infrastructure, our proof of concept services is the answer to your question where our solutions can be assessed and evaluated, Bulwarks Proof of Concept service offerings include:
PROVE & PILOT POC
Our POC PROVE: Prove service is a small-scale demonstration or Proof of Concept (POC) showing how your organizational objectives can be supported by our solutions. Dedicated specialists will work with you to understand and establish your success criteria, collect sample data and specifications, and build and demonstrate a solution.

Our POC PILOT: Pilot service is a customized scale, real world demonstration of our solution capabilities for your project, department or organization. Aimed at proving full performance, scalability, and life cycle management, we will deploy a pilot solution on a fully configured hardware environment.

Step 2: Technical Implementation

With Bulwarks’ implementation process and procedures, the customer’s valuable staff resources don’t have to be spent building and tailoring the solution; it’s all there, ready to be switched on. From day one, your team will be productive, able to focus on improving the service delivered to the business and its customers.

Bulwarks’ Implementation procedures focus on customers’ current priorities, improving customer experience and communication, consistent Best Practice approach, investment protection and risk/internal cost reduction. The project implementation approach from Bulwarks includes a detailed project plan defining activities and delivery milestones – for both the customer and Bulwarks. For example, an implementation package may include:

Pre-implementation scoping and classification workshops

Operational and administration training phase

User Acceptance Testing and go-live phases

Step 3: Technical Training

Accelerate your learning curve and Get the maximum benefits out of your investment by attending the training sessions.
  • Different formats
  • On-site training
  • Web-based sessions
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Different formats

We offer training for all levels of expertise and cater towards individual users, small teams and groups in these convenient formats:
  • Personalized on-site training held at your location
  • Standard in-house lectures, demonstrations and hands-on exercises
  • Customized Training.
  • Interactive web-based sessions.
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On-site training

On-site training sessions are very cost effective. They are best suited for beginning, intermediate and advanced users. You get the value of being trained based on your actual setup. In-house sessions are offered at our fully equipped branch in Jal El Dib Mount Lebanon.

These best suit beginning, intermediate and advanced users. They are scheduled on pre-determined dates or on-demand. Please contact your Sales Account Manager for more information.
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Web-based sessions

Web-based sessions are best suited for intermediate and advanced users. We provide comprehensive training from experts — from the convenience of your office or home. All you need is Internet connectivity, and the training will be delivered over the web.

Customized Training is also available, relax, focus and get the maximum value of the training from the product experts, customized training is available locally and internationally.

Step 4: After Sales Activities

Successful customer relationships do not end after an initial transaction. We believe that every customer is a partner and part of our success story. We are committed to providing our customers with the highest level of customer satisfaction hence we have introduced the following services:

Account Manager

From the initial communication, you will be assigned to an Account Manager who is going to be your single point of contact for all ITSM solutions and services. The Account Manager along with our Pre-sales & Technical team will ensure a seamless transition and that your savings are captured and realized across your business from day one of going live. Your Account Manager will have the experience and enthusiasm to work closely alongside with your purchasing team, ensuring your short and long term objectives are realized and reported.

Local Support

We believe every customer is important and the reason for our existence. At Bulwarks most of our clients rely on our technical engineers to provide first-line of support for their implemented IT management solutions.

We offer various levels of Services; which are easily approachable for all segments of our customers:

Platinum Service – This plan is our most comprehensive package, which includes in-depth services like Self-service Portal. The Platinum Service Level is recommended for organizations that need to have unlimited IT technical support with onsite support availability.

Gold Service – The Gold Service Level is best for organizations that want a pro-active installation of ITSM Solutions, Bulwarks will provide a monthly health check visit to ensure that products are running in a proper way.

Silver Service – This plan level offers a lower cost option of having access to our experienced technical team, and allows you to have remote support if required up to 5 Hours/Month along with two health-check visits annually.

Bronze Service – This plan level offers free services to all our existing customers.
How a Managed IT Services Plan works with your business?
Bulwarks customizes each service plan to our client’s needs. Whether you are looking for a top down IT provider for your company to collaborate with, or you simply need help augmenting your staff in a particular area, we have a solution that will fit. Our field services staff and engineers can proactively maintain the infrastructure and computers you depend on, reducing the likelihood of outages that cut into profits. We stay up to date on the latest trends in hardware, software, and most importantly, security, helping you maintain high quality while taking advantage of new services and features.
How a Managed IT Services Plan benefits your company?
Many business owners find it difficult to hire and manage qualified IT staff, purchase and maintain equipment, ensure a secure tech environment, and make executive decisions about issues outside of their expertise. Bulwarks can take this work off your hands while saving your company money in the process. Below are just some of the benefits of working with us:

Improved Network Performance

Improved Productivity

Minimized Network Downtime

Business Continuity & Disaster Recovery (BCDR)

Reduced Labor Costs

Predictable Monthly IT Costs

Proactive Network Monitoring

Regular Software & Server Updates

Regular Reporting

Personalized Client Portal for Ticket Creation & Status Review

Remote Monitoring & Support of Your Network Infrastructure

Help Desk & Remote Support for Windows, Mac, Desktop, Laptop & Mobile Devices

Network Security and Firewall Management

Server Management & Maintenance

Network Architecture & Design

Bulwarks’ team has decades of experience designing and implementing secure, high volume enterprise networks. If you currently have an underperforming network, Bulwarks can upgrade your infrastructure to mitigate any speed issues, improve flexibility and help secure your network traffic.

Our engineers can perform a thorough network assessment for your business that provides you with a clear, documented breakdown of your strengths and weaknesses along with their measurable and actionable solutions.

Get in touch today
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Decades of experience designing and implementing secure, high volume enterprise networks.